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[+] Passports Anyone? - William Pattison/CA (9 replies)
4/11/2017 2:13:32 AM (2126 views)

[-] Phone calls - Alix Ott/MI (13 replies)
4/6/2017 1:38:48 PM (2900 views)
Re: Phone calls - Robert Franco/OH
4/6/2017 2:34:25 PM (1981 views)
Re: Phone calls - Crystal Hernandez/OH
4/7/2017 8:57:45 AM (2009 views)
Re: Phone calls - Alix Ott/MI
4/7/2017 9:09:50 AM (1951 views)
Re: Phone calls - Crystal Hernandez/OH
4/7/2017 9:13:56 AM (1844 views)
Re: Phone calls - Smitty Strickland/SC
4/7/2017 3:45:51 PM (1873 views)
Re: Phone calls - Dianne Barnidge/MS
4/10/2017 10:10:34 AM (1735 views)
Re: Phone calls - Naomi Backes/NC
2/23/2018 12:14:57 AM (1074 views)
i understand them - William Pattison/CA
4/10/2017 1:07:16 PM (1758 views)
Re: i understand them - Alix Ott/MI
4/10/2017 1:15:26 PM (1684 views)
Re: i understand them - William Pattison/CA
4/10/2017 2:18:52 PM (1681 views)
Re: i understand them - Alix Ott/MI
4/10/2017 2:32:26 PM (1665 views)
Re: Phone calls - Larry Platt/PA
4/14/2017 2:07:47 PM (1690 views)
Re: Phone calls - MICHELLE TURNER/OH
4/17/2017 11:41:00 AM (1575 views)

I agree with you 2,000% Alix! A couple of our clients do that to us on a daily basis.  Hate it.   We cannot work efficiently if they are constantly calling us after we have already provided their daily ETA.  It just doesn't make any sense. 

Same with our researchers, we will not call them for ETA if they already provided them; which they can easily just post on our website or reply to the order's email.   Communication is crucial, especially when a deadline will not be met.  I'm all about being proactive, not reactive, with our clients.  

But pestering our researchers while they are in the field is the very last thing we want to do.We loathe stopping what we are doing to do that. It puts us behind as well.  I have to remind my staff that the clients that call everyday for status, regardless that we provided their daily ETAs hours prior to their call; they are getting paid minimum wage to just call for status.  Probably some high school kid or free intern.  lol. 

Regardless, people need to stop wasting time and money on the status calls when they already have the answer in front of them.  Leave the researchers alone to do their work without any interruptions.  We want quality work from our researchers. Not someone that had to stop and start the search a thousand times because of interruptions.    However, I don't think anyone wants to test their E&O because of unnecessary phone calls.  But then again, I rarely get calls on my orders because I am proactive. 

And researchers, please, please, please provide ETAs upon receipt of your orders so you will not get that call/email.  We don't want to bother you.  But we do have to provide daily ETAs for our clients.  (Also why a daily outstanding report is sent out.) So if there are any updates on your ETA, that needs to be provided as soon as possible. 

Also, if you do not provide an ETA or have a history of not making the deadline on our orders (usually for rural areas), we have to contact you. But if you provide the ETA initially, we will not; unless we did not receive an explanation for the extended delay (which is required from our clients).  So please let us know why you are not able to meet the deadline on our orders so we may pass that on to our clients.

Again, being proactive saves time for everyone involved.   And if you run into a delay, please notify your client immediately, not the next day...or after deadline, so they are not caught off-guard and can communicate this information with their client.  We have some great researchers that have impeccable communication and we LOVE working with them as we rarely have to contact them about anything.  But there are some that just don't care and do whatever they want.  They do not take pride in their work.  And when you do ask for ETAs and reasons for delays, they act like it's our fault that we didn't know.  Sorry.  We cannot read minds.  Missed deadlines without warning reflect future work flow from us and our client.  The better the communication, the more work you will receive. ;)

So sorry for meandering from the "unnecessary status calls", Alix!  I guess my mind had something more to share.  lol.  Happy Monday! :)

 

 

 

 

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[+] DPS - Larry Platt/PA (2 replies)
4/6/2017 9:37:59 AM (2389 views)

[+] Pro Bono Programming/Database Service to Small to Mid-sized Title Companies - Don (Chunshen) Li/FL (13 replies)
4/5/2017 9:17:06 PM (2420 views)

[+] Do you require new clients to execute a vendor agreement? - Michael Gray/SC (5 replies)
4/5/2017 2:09:16 PM (2287 views)




[+] Has anyone ever sent work to Carl Litchfield? - Terry  Cox/PA (1 reply)
4/4/2017 4:22:43 PM (2138 views)

Kentuckiana Title Agency - Amy Johnson/MS
4/3/2017 10:19:25 PM (1668 views)

title co - sharyle hoffman/OH
4/3/2017 11:20:44 AM (1989 views)

[+] goldentitleservices - Vincent Clarance/CA (2 replies)
4/3/2017 1:40:19 AM (2355 views)

[+] Question for title companies - Don (Chunshen) Li/FL (10 replies)
3/31/2017 12:04:22 PM (2280 views)

[+] illegals getting a notary license - Randi Erickson/MN (5 replies)
3/29/2017 10:08:22 PM (4021 views)

[+] SoT Feature Request - Don (Chunshen) Li/FL (2 replies)
3/29/2017 5:11:48 PM (1754 views)

[+] Unexpected Down Time - Robert Franco/OH (2 replies)
3/29/2017 2:38:55 AM (1865 views)

[+] Real Metrix Did not pay! - Gina Wildenberg/WI (1 reply)
3/27/2017 2:04:38 PM (2126 views)

American Title System Updates - Alex Studenberg/NE
3/25/2017 12:45:58 PM (1735 views)


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