The "reviews" on the Source of Title Business Directory should help the many people who use the directory make better decisions about who to contact for their needs. Source of Title now has more than 2,700 listings and the directory was searched more than 16,000 times last month; these users need help making better informed decisions.
For example lets say that Company "A" has several reviews that indicates that they do very thorough title searches and document everything in a clear and concise manner, BUT they take two weeks to get it done. Company "B" may have several reviews that indicate that their work is messy and unorganized, but appears to be complete and was done in less than 12 hours. A company that needs a SUPER RUSH current owner, may choose Company "B", but if the order is a commercial search and they have plenty of time to get it done, they may choose Company "A".
It would also be nice if any negative comments were kept constructive. That would help everyone improve their services. We all have our strengths and weaknesses, being reviewed, publicly, by our customers will help us let others know about our strengths and let US know what we need to work on.
It really is good thing for everyone. Companies that do good work, will get overwhelmingly positive reviews; companies that don't will be forced to improve. And... who better to provide these reviews than the companies that use our services? Those who have first hand knowledge of the quality of work will be the ones to write the reviews.
Hope this clears some things up. Slade and I have discussed doing this for about a year now - we see it as a positive direction for the Business Directory.
Regards,
Robert A. Franco
SOURCE OF TITLE
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