Hi, could you please send me your contact information so I may contact you about the issue you have had with us?  We sure do not want anyone displeased by our work as we do our best to keep each and every client of ours happy.  I would like to go over this order or orders with you so i myself can determine why these were delivered late to you.

Thanks, 

April Hunt

Marketing Director/ Client Relations

(256)543-1361