Successful actions we've taken to improve quality and how this has improved our bottom line.

Increased orders in = increased income in hand.

In this blog post I want to cover QUALITY and how this relates to increasing your income, your bottom line.

 Obviously, quality is important, but what may not be so obvious, is how to improve your quality.

As part of increasing the quality here at Timely Documents, Inc we have been concentrating on a few factors that have been making a real difference and have been improving the individual abstractor's speed and quality of work, and as a result, the income of our company.

There are two specific actions that have made a difference in improving our quality:

1.     Training for the job of an abstractor from an actual abstractor course and/or book.

2.     Learning the definitions of all the basic words used in the day-to-day world of abstracting.

To break these two points down, when someone has studied the basic materials of abstracting they get the whole picture of what they are doing, why they are doing what they do, where they fit in in the whole scheme of the title industry and as a result understand what is needed from them as an abstractor.

We used a course from an on-line provider and also made our own training material and use this train the abstractors that work at Timely Documents, Inc.

From the training, they learned about the different resources and tools they have to perform their work and as a result they were less frantic and able to handle their work faster and with more accuracy.

The training resulted in our abstractors being able to see the quality of their work from a much broader picture so they catch errors before our clients do.

In addition to training is learning all the basic words of the abstracting trade, which is vital to improving the quality of work being done. I’ve found that in most cases people don’t take the time to really learn the basic words of their trade, leaving them prey to misunderstandings and making mistakes.

We took all the basic words used in the title and abstracting industry, listed them all out from A to Z and went through the list finding the applicable definition for each word until they were understood.

Let me tell you this was NOT a small list and took some time, but definitely paid off in a greater understanding of the documents we are requested to search for. It resulted in an even more basic understanding of the abstracting trade and made each abstractor much more knowledgeable about their work.

Through training and defining the basic words of abstracting we have improved the quality of work being done. It has also resulted in the work being done faster, which is a nice perk!

I wanted to share the above as I thought it may help you improve your craft, and as a result, increase the amount of orders coming in from existing clients and increase the amount of referrals you get, which all adds up to more money in your pocket!